Terms and Conditions

Detailed Description of Good and / or Services

Savings Direct cc t/a Blindsdirect.co.za is a business in the household industry that markets blinds, shutters, curtains and linen.

Shipping policy

We only provide normal courier service, for very remote areas we will have to deliver via Post office or the nearest town to you that are accessible.

Clients will be advised when products have been dispatched by email which will include Waybill tracking information. It’s important to verify your address & contact details are correct to ensure timely delivery. If there is any changes please advise our customer service team immediately so we can make the necessary arrangements.

Please ensure your delivery address is normally occupied during the office hours.

Blindsdirect.co.za only utilizes reputable couriers which will provide proof of delivery. It is important to provide the correct delivery address to ensure timely deliveries. Ready-made products are dispatched within 24 hours using economy courier service (2 to 5 days).

Made to measure products will take 5 to 14 working days to manufacturer as it’s a custom product, then dispatched using economy courier service (2 to 5 days to major centers).

Please note that delivery time is based on region and size/weight of the product. Our customer service centre does not hold stock so pickup is not possible, we are a strictly delivery only business concept thus bringing additional savings to you the client.

Overnight courier option is available at an extra cost from the courier company; please contact our customer service team for assistance as this will require bespoke pricing.

Return and Refunds Policy

We want you to be happy with your purchase so will only be to glad to review and see if we can offer alternative.

To initiate the refund request please email our customer service team within 14 days so we can promptly review and advice. Please do not return the goods prior to receiving an approved refund confirmation email which will include the return address. Returns will need to be returned to specific manufacturers thus we will provide return instructions with the approved refund confirmation email. All goods returned need to be returned in original packaging and in the same state as shipped from Blindsdirect.co.za.

Blindsdirect.co.za is not responsible for the for courier/postage costs in returning the items except where the goods are deemed damaged or wrong product on delivery in which case Blindsdirect.co.za will cover any postage costs

All refunds will be reversed to the person/card that originally placed the order less courier/postage costs for returns. We will under no circumstances refund to a third party. As refunds need to be processed by the banks, please note that the processing of refunds can take up to 5 working days from approval date.

Although seldom charged, we reserve the right to charge a 10% administration fee for the returned orders should the returns process incur significant administration expenses.

When is a refund not possible?

Where a product has been specially ordered for you (made to measure range), product damaged during installation or unless faulty, we’re unable to refund or offer an exchange. We’re unable to accept cancellations for these orders, unless within 24 hours of the order being placed.

Customer Privacy Policy

Savings Direct cc t/a Blindsdirect.co.za shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.dhs.gov.za/Content/PAIA/paia_manual.html

Payment Options Accepted

Visa, Master Card, EFT and debit cards are accepted.

If clients have access to internet banking, they can pay for their orders via EFT (Electronic Funds Transfer) by setting up Savings Direct t/a Blindsdirect.co.za as a beneficiary:

ABSA Bank
Savings Direct CC
Registration 2006/082855/23
Absa Cheque account
Account No: 4080928414
Branch No: 632 005
Branch Name: Santyger Branch

Please be sure to use your order number received as a payment reference. This usually takes 2 days to appear on our statement. Payment must only be made after you have received a sales order. Sales orders are only valid for 48hrs, thereafter stock items may have to be checked again for availability. No products will be dispatched till payment has been confirmed.

Credit Card Acquiring and Security

Credit card transactions will be acquired for Savings Direct cc t/a Blindsdirect.co.za by VCS who are the approved payment gateway for ABSA of South Africa. Credit card information is stored per Visa and Mastercard guidelines on the website.

Customer Details Separate from Card Details

Customer details will be stored by Savings Direct cc t/a Blindsdirect.co.za separately from card details which are entered by the client.

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).

Responsibility

Savings Direct cc t/a Blindsdirect.co.za takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer services and support, dispute resolution and delivery of goods.

Colour Accuracy

We do our best to ensure accurate sample swatches but due to differences in monitors/display cards subtle color differences & textures may be visable. Our actual samples are scanned to ensure accuracy but if you require exact colour match then we recommend asking for samples. Please note that even samples may still have minimal colour variationsby the manufacturers.

Country of Domicile

This website is governed by the laws of South Africa and Savings Direct cc t/a Blindsdirect.co.za chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 257A Uys Krige (formely Hendrik Verwoerd) Drive, Tygerberg Hills, Cape Town, South Africa.

Variation

Savings Direct cc t/a Blindsdirect.co.za may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by Savings Direct cc based in South Africa trading as Blindsdirect.co.za and with registration number 2006/082855/23 represented by DIRECTOR Mr J James.

Export Restriction

The offering on this website is available to South African and International clients.

Savings Direct cc t/a Blindsdirect.co.za contact details

You may contact us in several ways,

Telephone – 087 8026 027
Emailinfo[@]BlindsDirect.co.za
Our administrative office hours are Monday to Friday 9am to 5.00pm

Address:

*Please be advised we are strictly an ecommerce business and do not have a showroom, this allows us to keep costs down thus giving the customer the best pricing.

Blinds Direct – Cape Town customer service centre:
52 Kings Way, Parow, Cape Town, Western Cape, 7500, South Africa

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